Privacy Policy
Effective Date: December 4, 2025
Entity: International Rx in partnership with AscendPBM
Scope of Services
International Rx and AscendPBM ("we," "us," or "our") provide patient qualification and intake services to connect prospective patients with licensed healthcare providers and pharmacies. We do not provide medical treatment, prescriptions, or dispense medications. This Privacy Policy explains how we collect, use, and protect information submitted through our intake process.
1. Information We Collect
Personal Information
We collect information you provide through our intake forms, including:
- Name, date of birth, and contact information (address, phone number, email)
- Insurance information (if applicable)
Health Information
For patient qualification purposes, we collect basic health information including:
- Current medications
- Relevant medical conditions
- Height, weight, and other measurements needed for eligibility assessment
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent on our site
2. How We Use Your Information
We use the information we collect to:
- Assess your eligibility for GLP-1 treatment programs
- Forward qualified patient information to licensed healthcare providers and pharmacies
- Communicate with you about your intake submission and qualification status
- Comply with legal and regulatory requirements
- Improve our website and intake process
3. How We Share Your Information
We share your information with:
- Healthcare Providers: Licensed providers who may offer treatment
- Pharmacies: Licensed pharmacies that may fulfill prescriptions
- Service Providers: Third parties who help us operate our business (see below)
- Legal Requirements: When required by law, court order, or governmental authority
We do not sell your personal information to third parties for marketing purposes.
Important: Once your information is shared with a healthcare provider or pharmacy, that entity becomes responsible for the privacy and security of your information under their own policies and HIPAA obligations.
4. Third-Party Service Providers
We use the following service providers to process intake information:
- Hyland OnBase: Document management and workflow processing for patient intake forms
- Cloudflare: Website security and content delivery
5. Data Security
We implement appropriate measures to protect your information against unauthorized access, including encryption and access controls. However, no method of transmission over the internet is 100% secure.
6. Your Rights
You have the right to:
- Access: Request a copy of the information we hold about you
- Correction: Request correction of inaccurate information
- Withdrawal: Withdraw your intake submission before referral to a provider
For information about your medical records or treatment, contact your healthcare provider or pharmacy directly.
7. Communications
With your consent, we may contact you via email, phone, or SMS regarding your intake status. You can opt out of communications at any time. Standard carrier rates may apply to SMS messages.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect information from minors.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date.
10. Contact Us
For questions about this Privacy Policy:
- Phone: (833) 200-5040
- Email: helpdesk@ascendpbm.com
For questions about medical treatment or prescriptions, contact your healthcare provider or pharmacy directly.